Welcome to Summerland, where banking meets community values. We are a customer-owned bank and a certified B Corporation, dedicated to serving the residents of a vibrant Northern Rivers Region. At Summerland, we prioritise the well-being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility. As we continue to grow, we are seeking passionate individuals who share our vision and want to contribute to the positive impact we make in our community. Join us and become part of a team that values integrity, sustainability, and the power of banking for sustainable community.
About the Opportunity
Join the small team at the Kyogle Branch. This is a full-time, Monday to Friday role with the willingness to work both in branch and contact centre environment.
You will provide superior service that meets the needs of our valued customers by delivering retail banking and lending products through various channels, including phone and email.
Supporting our local community, you will be the first point of contact for customers when they call, delivering an impactful customer experience that leads to enduring relationships.
Your product knowledge, service experience and agility in meeting customer needs grows our customer base and brand awareness.
A day in the life of a Customer Service Banker (Banking Advisor) in Branch & Contact Centre
Provide exceptional customer service.
Open accounts and assisting customers with their current accounts face-to-face or over the phone.
Answer enquiries about our products and services.
Have meaningful conversations to provide the best outcome for customers helping them achieve their financial goals.
Be brave and work with customers to set goals for aspirational financial targets.
Stay connected with current and prospecting customers via phone and email.
Receive support from team and Manager.
Receive ongoing support and development during our extensive 6-month probation period.
Receive coaching from Manager and regular monthly catchups.
Working for Summerland
Our values are:
People Matter Most
Be Brave
Default to Positivity
Make Each Other Proud
Keep it Simple
Our value of 'People Matter Most' is the cornerstone of Summerland as we know our people are integral to the success of the business. Summerland is committed to creating a culture that enables staff to reach their full potential. Our people are guided by the customer-owned banking philosophy with staff working together with an approach that is collaborative, open, and transparent to ensure the sustainability of community. This is evidenced by Summerland being awarded the Kincentric Best Employer Award for the past three years.
What We Can Offer
In return for your hard work and dedication you will receive:
Wellbeing Framework including Employee Assistance Program (EAP)
Working with a Professional, Passionate, and Friendly Team
Job Description
Join our team. Apply today!
If you are interested in a career in financial services, starting as a Customer Service Banker (Banking Advisor), this is the first step towards a fulfilling career working alongside a diverse and inclusive culture that is local and community focused.
To view the Position Description, please visit our Careers page.
Click "Apply" and upload your resume and cover letter addressing the selection criteria in your application.
Applications Close Friday 21 June 2024.
For further information about the position details or if you require any reasonable adjustments to the recruitment process or the role, please contact People & Culture on 1300 728 728
Desired Skills and Experience
Our Recruitment Process
Summerland promotes a culture that actively seeks to include, welcome, and value diversity to enable people to contribute their best work. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, young people, and people from culturally diverse backgrounds to apply for this job.
Our screening process will include a mixture of online screening and assessment tools. As a guide, you should expect the process to include the following components:
Resume and Cover Letter Screening
Initial Phone Interview
Live Online or Face-to-Face Interviews
If you are passionate about this role, and can demonstrate the skills and experience required, then we look forward to hearing from you.
To find out more about Summerland, our culture and benefits, please visit: www.summerland.com.au
