About Summerland

Welcome to Summerland, where banking meets community values. We are a customer-owned bank and a certified B Corporation, dedicated to serving the residents of a vibrant Northern Rivers Region. At Summerland, we prioritise the well-being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility. As we continue to grow, we are seeking passionate individuals who share our vision and want to contribute to the positive impact we make in our community. Join us and become part of a team that values integrity, sustainability, and the power of banking for sustainable community.

About the Opportunity 

We're looking for an individual who is passionate about customer-centricity, possess strong problem solving and analytical skills, in addition to a track record of driving exceptional customer and staff experience. 

You have in-depth knowledge of retail banking products, services, policies, and procedures. You are familiar with regulatory requirements and compliance standards in the banking industry. 

You thrive in a dynamic and fast-paced environment, adapting to changing priorities and managing multiple projects simultaneously. 

Key Skills: 

• Proven ability to build and maintain strong relationships with internal teams and external partners, fostering collaboration and driving results. 
• Demonstrated ability to think creatively and strategically, identifying innovating approaches to enhance the customer journey and drive customer satisfaction. 
• Capacity to confidently interpret complex data sets and translate them into actionable insights.

Key Responsibilities:

• Support and improve operational processes across the retail network. 
• Collaborate with internal and external stakeholders to ensure seamless delivery of service to customers.
• Apply knowledge of regulation, compliance, policy and process to provide level 1 support to frontline teams.
• Monitor operational risks and implement effective controls.
• Analyse data and generate reports on key performance indicators, operational metrics, product performance and customer feedback to support decision making.
• Identify opportunities for process improvement to enhance operational efficiency. 

Working for Summerland

Our values are:

People Matter Most | Be Brave | Default to Positivity | Make Each Other Proud | Keep it Simple

Our value of 'People Matter Most' is the cornerstone of Summerland as we know our people are integral to the success of the business. Summerland is committed to creating a culture that enables staff to reach their full potential. Our people are guided by the customer-owned banking philosophy with staff working together with an approach that is collaborative, open, and transparent to ensure the sustainability of community. 

What We Can Offer

In return for your hard work and dedication you will receive: 

• Attractive Salary + 12% Super
• Additional 5 days leave (pro-rata for part-time and accessible post 3 month probation period)
• Access to paid volunteer leave (pro-rata for part-time)
• Concessions on retail banking and loans products

Other benefits include: 

• Transformational culture
• Extensive development and recognition program
• Flexible work options
• Wellbeing framework including Employee Assistance Program (EAP)
• Working with a professional, passionate, and friendly team